The Billerica Police Department conducted a random citizen survey available to the residents of Billerica from April 12, 2022 to April 24, 2022. The survey was advertised in the local media and published here on the Department’s Website. The survey consisted of numerous questions designed by the US Department of Justice Community Oriented Policing Services Office (COPS) to measure certain aspects of the department’s effectiveness. The department would like to thank the residents who took the time to complete the survey. The results of the survey are as follows:
Number of submissions – 342
To what extent does the Billerica Police Department develop relationships with community members (e.g., residents, organizations, and groups)?
To what extent does the Billerica Police Department regularly communicate with community members (e.g., websites, social media, e-mails, or public meetings)?
To what extent does the Billerica Police Department make it easy for community members to provide input (e.g., comments, suggestions, and concerns)?
Community policing involves officers in the Billerica Police Department working with the community to address the causes of crime in an effort to reduce the problems themselves through a wide range of activities. Based on this definition, to what extent do you think your law enforcement agency practices community policing?
In your opinion, compared to other communities in the greater area, how safe is Billerica overall?
|Traffic issues / residential speeding||201|
|Drug abuse (e.g., manufacture, sale, or use of illegal/prescription drugs)||152|
|Disorderly youth (e.g., cruising or gathering)||130|
|Driving under the influence (i.e., alcohol or drugs||123|
|Fraud / identity theft||74|
|Credit Card / Check Fraud||49|
|Parking issues (including winter parking ban)||29|
|Disorderly conduct / public intoxication||26|
|Domestic violence (adult)||26|
|Public marijuana use||15|
|Unlawful weapons use||7|
To what extent do officers in the Billerica Police Department treat people fairly?
To what extent is the Billerica Police Department effective at proactively preventing crime?
Contact and Satisfaction
How many times in the past 12 months have you had contact with the Billerica Police Department for traffic issues (e.g. citation, warning, or vehicle crash)?
|Behavioral health assistance mental health collaborative (provides direct connection to behavioral health and substance use services)||8.7|
|Elder affairs (working with Council on Aging to address issues of elder neglect and abuse)||8.6|
|Domestic violence advocates||8.5|
|School resource officers (specially trained officers working in the public schools)||8.37|
|Juvenile diversion program for first time offenders (keeping first time offenders out of the court system)||8.34|
|Body worn cameras and in-car video recording||7.78|
|Police Athletic/Activities League (PAL)||7.58|
|Police Bicycle Patrol||7.24|
|Citizen police academy (a program designed to acquaint community residents who are not sworn police officers with the activities of their local police department)||6.29|
How many years have you lived in your community?