The Town of Billerica seeks motivated candidates to fill an Emergency Dispatcher position.

Candidates for this position should have at least a High School Diploma, be 21 years of age at time of employment, and possess a valid driver’s license. Prior experience as a 911 dispatcher is preferred but not required.

An application may be obtained from the Town Manager’s office or can be downloaded here:

Employment Application

Job Description:

A Telecommunicator Dispatcher shall carry out policies and procedures relating to all phases of public safety dispatching. Telecommunicator Dispatchers operate the Communications Center without assistance for extended periods of time and require extensive radio training.

This position requires certification in CPR, Emergency Medical Dispatching and MA/NCIC System Operations.

Essential Duties and Responsibilities:

• Takes incoming calls of an emergency, non-emergency, or business nature
• Obtains all pertinent information; relays information to public safety personnel involved in the situation.
• Dispatches safety, service, and other appropriate personnel to calls, as required
• Coordinates back-up support activities via radio; determines priorities among calls for service; keeps supervisory personnel aware of priority calls and equipment status.
• Maintains reporting on computer-aided dispatching systems; performs data entry on computer to enter service calls ensuring that entries are concise and accurate.
• Updates files, and maintains accurate, detailed records, logs and other information.
• Maintains constant and diligent monitoring of the radio system; monitors computer to track unit status; ensures rapid response of police to fire or emergency calls.
• Communicates via telephone or radio with other agencies, such as utility companies, alarm services, ambulances, town and state highway departments, animal control officers, towing agencies, hospitals, water departments, etc.
• Operates NCIC/LEAPS computer terminal to obtain or input information on persons, property, and vehicles in nationwide law enforcement network for officers and administrators.
• May be required to train new employees assigned to dispatch duties. Ascertains that all radio equipment is properly functioning and reports any breakdown or defects immediately to the officer in charge; records administrative events regarding equipment failures, personnel absences, and other events.
• Maintains all certifications, licenses and professional associations in order to keep abreast of current dispatching procedures. Performs similar or related work as required, or as situation dictates.

Minimum Qualifications: Candidates for this position should have at least a High School Diploma, be 21 years of age at the time of employment, and possess a valid driver’s license. Prior experience as a 911 dispatcher is preferred but not required.

Additional Requirements: Certification in enhanced 9-1-1 systems in the Commonwealth of Massachusetts and APCO Emergency Medical Dispatch is preferred.

Application deadline: Position will be posted until filled

If interested you should send an application and resume to:

Billerica Town Hall
Attn: Clancy Main, Assistant Town Manager
Paramedic Application
365 Boston Road
Billerica, MA 01821

or email to HR@town.billerica.ma.us

The Town of Billerica is an Equal Opportunity Employer

Employment Application

It is with great pleasure and enthusiasm that I announce the appointment of Roy W. Frost to the position of Police Chief for the Town of Billerica. Roy will undoubtedly have some big shoes to fill but he will start off with a solid foundation of professionalism that has been established by the long and successful tenure of former Chief Daniel Rosa. Roy Frost will be sworn-in on December 21, 2021. His ceremonial swearing-in will be scheduled in January.

Deputy Frost has played a significant role in implementing 21st Century Policing concepts to the Department as the Deputy Chief for over eight years. In his capacity as Deputy Chief, he has overseen the day-to-day police operations, conducted internal affairs investigations, managed many high-profile cases, and worked with the District Attorney’s Office to ensure that the end work product would result in justice being served. Roy has also served as the Public Information Officer for the Department.

Deputy Frost has been instrumental in establishing the Police Mental Health Collaborative and jail diversion program for the Town of Billerica. This is a program that recognizes the significant increase in mental health issues and diverts appropriate cases to mental health services. Roy served as the Detective Sergeant in charge of the Criminal Bureau for 11 years before being promoted to Lieutenant.

Roy has also overseen the Town’s efforts to track substance abuse issues and use this data to direct policy initiatives to address this issue.

Roy has constantly strived to improve himself and remain current in Public Safety practices and philosophies. He is a Police instructor for In-Service and Reserve Officer Training. He has attended the FBI National Academy for a 3-month training seminar. He has broadened his administrative skill set by attending seminars and certifications for budgeting,
executive leadership and FEMA preparedness. Roy received his Bachelor of Science in Criminal Justice from Northeastern University and his Master of Science in Criminal Justice from Anna Maria College. Over the next week and after the Holidays, I expect Chief Frost will be putting his command staff together and meeting with members of the Department to prepare for a new chapter in the Billerica Police Department. I would also like to thank those candidates that put themselves in the arena to lead the Police Department. They were all excellent candidates and represent the best of our Police Department – Lieutenant Marty Conway, Lieutenant Gerry Roche and Lieutenant Sean Coffey.

John C. Curran, Town Manager